Cookie Policy

Effective Date: 28 August 2026

Effective Date: This Cookie Policy applies from the date you first access our website or the Brixoza Platform, and explains how we use cookies and similar technologies, and the choices available to you in relation to them.

1. Introduction

This Cookie Policy explains how Brixoza ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our web-based business management platform (the "Platform" or the "Service"). It describes what cookies are, the types of cookies we use, why we use them, and how you can manage or control your cookie preferences.

This Cookie Policy forms part of, and should be read alongside, our Privacy Policy, which explains more broadly how we collect, use, and protect personal data, and our Terms and Conditions, which govern your use of the Platform. Where this Cookie Policy refers to "you," this includes both visitors to our public website and customers, or Authorised Users of customers, who access the Platform itself.

By continuing to use our website or the Platform, and, where applicable, by providing your consent through our cookie banner or similar consent mechanism, you agree to our use of cookies as described in this Cookie Policy, except in relation to any cookies for which we are required by law to obtain your prior consent, which will only be set once that consent has been given.

2. What Are Cookies?

Cookies are small text files that are placed on your device, whether a computer, tablet, or mobile phone, when you visit a website or use a web-based application. Cookies are widely used to make websites and online platforms work more efficiently, to remember information about your visit, such as your preferred settings, and to provide information to the owners of the website or platform about how it is being used.

Cookies can be categorised in several different ways, and understanding these categories can help explain why we use the specific cookies described later in this policy.

By Duration.

• Session cookies are temporary cookies that remain on your device only until you close your browser. They are typically used to support functionality that is needed only for the duration of a single visit, such as keeping you logged in as you move between pages of the Platform.
• Persistent cookies remain on your device for a set period of time, or until you delete them manually, and are used to remember information across multiple visits, such as your cookie consent preferences or certain display settings.

By Origin.

• First-party cookies are set directly by Brixoza, through our own website or the Platform.
• Third-party cookies are set by a domain other than the one you are visiting, typically because we use a third-party service, such as an analytics or payment provider, that sets its own cookies as part of the functionality it provides.

By Purpose. Cookies can also be grouped according to what they are used for, which is the categorisation we use throughout the rest of this Cookie Policy: strictly necessary cookies, performance and analytics cookies, functionality cookies, and, where applicable, marketing or advertising cookies.

3. Similar Technologies

In addition to cookies, we, and some of our third-party service providers, may use other similar technologies that serve comparable purposes. For simplicity, this Cookie Policy uses the term "cookies" broadly to refer to all of these technologies, but it's worth understanding what they are:

Local Storage. Local storage allows a website or web application to store information directly within your browser, in a way that is similar to a cookie but which can typically store larger amounts of data and is not automatically sent back to the server with every request. We may use local storage to support certain features of the Platform, such as remembering your display preferences within your dashboard.

Web Beacons and Pixel Tags. These are small, often invisible, graphic images embedded in web pages or emails that can indicate that a page has been visited or an email has been opened. We may use these, for example, in connection with certain email communications, to understand engagement with those communications.

Session Storage. Similar to local storage but limited to the duration of your browsing session, session storage may be used to support temporary functionality within the Platform, such as retaining information you have entered into a form while you navigate between different sections of your dashboard.

Software Development Kits (SDKs). Where we use third-party tools within the Platform, such as certain analytics or customer support tools, those tools may include their own SDKs that collect information in a manner similar to cookies, subject to the practices of the relevant third party.

4. Why We Use Cookies

We use cookies and similar technologies for a number of purposes, which fall broadly into the following categories:

To Make the Platform Work. Certain cookies are essential for the basic functioning of our website and the Platform, such as keeping you securely logged into your Account as you navigate between different features of your dashboard.

To Remember Your Preferences. Cookies help us remember choices you have made, such as your cookie consent preferences, so that you are not repeatedly asked to make the same choice on every visit.

To Understand How the Platform Is Used. Analytics cookies help us understand which features of the Platform are used most often, where users encounter difficulties, and how we can improve the overall experience of using Brixoza.

To Maintain Security. Certain cookies help us detect and prevent fraudulent activity, unauthorised access attempts, and other security risks affecting the website or the Platform.

To Support Payment Processing. Where you make a payment through Stripe, our payment processor, Stripe may set its own cookies as part of securely processing that payment and preventing fraud, as explained further in Section 6.

To Support Marketing, Where Applicable. If we run marketing campaigns relating to Brixoza, we may use cookies to help us understand the effectiveness of those campaigns, always subject to your consent where required by law.

5. The Legal Framework Behind Our Use of Cookies

Our use of cookies is governed primarily by the UK Privacy and Electronic Communications Regulations ("PECR"), alongside the UK GDPR and the Data Protection Act 2018 to the extent that cookies involve the processing of personal data. Broadly speaking, this legal framework requires us to obtain your consent before setting non-essential cookies on your device, other than for cookies that are strictly necessary to provide a service you have specifically requested, such as remaining logged into your Account.

This is why you will typically see a cookie banner or similar consent request when you first visit our website, giving you the opportunity to accept or decline non-essential categories of cookies before they are set. We are also required to provide you with clear information about the cookies we use, which is the purpose of this Cookie Policy, and to give you an accessible way to change your mind and withdraw consent at any time, as described in Section 8.

Where cookies collect information that can be linked to an identifiable individual, such as through an IP address or a unique identifier, that information is treated as personal data under the UK GDPR, and our collection and use of it is also subject to the principles and safeguards described in our Privacy Policy, including the legal bases for processing set out there.

6. Categories of Cookies We Use

5.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for our website and the Platform to function and cannot be switched off in our systems. They are usually set only in response to actions you take that amount to a request for a service, such as logging into your Account, setting your privacy preferences, or filling in forms.

Examples of how we use strictly necessary cookies include:

• maintaining your logged-in session as you navigate the Platform, so you are not required to log in again on every page;
• remembering items you are in the process of entering, such as a partially completed invoice or project, so that this information is not lost if you briefly navigate away;
• supporting the security of your session, such as helping to detect and prevent cross-site request forgery and other security risks;
• remembering your cookie consent choices, so that we do not repeatedly request consent that you have already given or declined;
• load balancing and routing your requests to the appropriate part of our infrastructure, helping to ensure the Platform remains responsive and available;
• distinguishing between different Authorised Users accessing the same Account, so that activity and permissions are correctly attributed within your dashboard.

Because these cookies are essential to the operation of the website and Platform, we do not require your consent to use them, although you can still block them through your browser settings, in which case certain parts of the website or Platform may not function properly.

5.2 Performance and Analytics Cookies

Performance and analytics cookies collect information about how visitors use our website and the Platform, such as which pages or features are visited most often, how long visitors spend on particular pages, and whether visitors encounter any error messages.

We use this information in aggregate to help us understand overall usage patterns and to identify opportunities to improve the Platform. Analytics cookies do not, in themselves, identify you personally, although the information they collect is generally considered personal data under applicable law because it can, in combination with other information, be linked to an individual.

Where required by law, we will only set non-essential performance and analytics cookies with your consent, which you can provide or decline through our cookie banner or similar consent mechanism.

Typical Information Collected. Performance and analytics cookies may collect information such as the pages you visit, the features you interact with within your dashboard, how long you spend on particular screens, the sequence in which you navigate between features, and whether you encounter any error messages while doing so. This information is generally analysed in aggregate across our customer base, helping us understand broad usage trends rather than focusing on any individual customer's specific activity.

Why This Matters for a Business Platform. Because Brixoza brings together CRM, project management, HR administration, and financial record-keeping in a single dashboard, understanding how these different areas are actually used in practice, rather than how we assume they might be used, is particularly valuable in helping us prioritise improvements that reflect real customer behaviour, rather than guesswork.

5.3 Functionality Cookies

Functionality cookies allow our website and the Platform to remember choices you make, such as your preferred display settings within your dashboard, your language preference where applicable, and other customisations, in order to provide a more personalised experience.

If you do not allow functionality cookies, some or all of these personalisation features may not function properly, and certain preferences may not be remembered between visits.

5.4 Marketing and Advertising Cookies

If, at any given time, we use marketing or advertising cookies in connection with our website, these would generally be used to help us understand the effectiveness of our own marketing activity, such as measuring how visitors arrived at our website following an advertisement or campaign. Where we use cookies of this kind, we will only do so with your consent, obtained through our cookie banner or equivalent mechanism, and you will be able to withdraw that consent at any time as described in Section 8.

Brixoza's core business is providing subscription software directly to customers, and we do not sell advertising space or share Business Data with third parties for advertising purposes. Any marketing cookies we use relate solely to understanding and improving our own marketing of Brixoza as a product, not to advertising based on your Business Data.

7. Third-Party Cookies

Certain features of our website and the Platform rely on third-party services, which may set their own cookies as part of providing that functionality. We do not control these third-party cookies directly, and we would encourage you to review the relevant third party's own cookie or privacy policy for further information.

Stripe. We use Stripe to process Subscription payments. As part of providing secure payment processing and fraud prevention, Stripe may set cookies on your device when you make a payment through the Platform. These cookies are governed by Stripe's own cookie and privacy practices, which you can review directly through Stripe's website.

Analytics Providers. Where we use third-party analytics tools to help us understand usage of our website or the Platform, those providers may set their own cookies as part of delivering that service to us. We only work with analytics providers who are contractually required to handle data in accordance with applicable data protection law.

Customer Support Tools. If we use a third-party customer support or live chat tool to assist you with queries about the Platform, that tool may set its own cookies to support functionality such as maintaining your conversation history during a support session.

Embedded Content. Where our website or Platform includes embedded content from a third party, such as a video hosted on a third-party platform, that third party may set its own cookies in connection with that embedded content, in accordance with its own cookie practices.

8. Cookies and the Platform Versus Our Public Website

It's worth distinguishing between cookies used on our public marketing website, which you might visit before becoming a customer, and cookies used within the Platform itself, once you have logged into your dashboard as a subscribed customer.

Public Website. Cookies on our public website are generally used to understand visitor behaviour, support basic website functionality, and, where applicable and consented to, support our marketing activities.

The Platform (Your Dashboard). Cookies used within the Platform, once you are logged in as a customer, are primarily strictly necessary cookies required to maintain your secure session and support core functionality, alongside performance cookies that help us understand how the Platform's features are used so that we can improve them. Given the sensitive nature of the Business Data held within your dashboard, including customer, project, HR, and financial information, we take particular care to ensure that cookies used within the Platform are limited to what is necessary for security, functionality, and service improvement, rather than for any marketing or advertising purpose.

9. Managing Your Cookie Preferences

You have a number of options available to you if you wish to manage, restrict, or delete cookies. We believe you should be able to make an informed choice about which cookies you are comfortable with, and the sections below set out the different ways you can exercise that choice, both at the point you first visit our website and at any later point.

9.1 Granular Choices

Where our cookie consent tool supports it, you will generally be able to make granular choices about which categories of non-essential cookies to accept, rather than facing an all-or-nothing decision. For example, you may choose to accept performance and analytics cookies while declining marketing cookies, or vice versa. Strictly necessary cookies, as explained in Section 6.1, are not subject to this choice, since they are required for the website and Platform to function.

9.2 Our Cookie Consent Tool

Where required by law, we provide a cookie banner or similar consent mechanism when you first visit our website, allowing you to accept or decline non-essential cookies, such as performance, analytics, and, where applicable, marketing cookies. You can typically revisit and update your cookie preferences at any time through a cookie settings link available on our website, usually located in the website footer.

9.3 Browser Settings

Most web browsers allow you to control cookies through their settings, including the ability to view what cookies are stored on your device, delete existing cookies, and block cookies from being set in the future, either entirely or for specific websites.

Because the exact steps vary between browsers and are updated from time to time by browser providers, we would encourage you to consult your browser's help documentation for the most current instructions. In general terms:

• in most desktop browsers, cookie settings can be found within the browser's privacy or security settings menu;
• mobile browsers typically offer similar settings within their own privacy or site settings menus;
• many browsers also offer a "private" or "incognito" browsing mode, which generally does not retain cookies once the browsing session ends.

Please note that if you block or delete cookies, certain parts of our website or the Platform, particularly those relying on strictly necessary cookies, may not function correctly, and you may be required to log in more frequently or lose certain saved preferences.

Popular Browsers. While instructions change periodically as browsers are updated, cookie settings for commonly used browsers can generally be found as follows, and we would recommend searching the browser provider's current help pages for the most accurate, up-to-date steps:

• Google Chrome: typically found under Settings, then Privacy and Security, then Cookies and Other Site Data.
• Mozilla Firefox: typically found under Settings, then Privacy and Security, within the Cookies and Site Data section.
• Apple Safari: typically found under Preferences, then the Privacy tab, where cookie and website tracking settings can be adjusted.
• Microsoft Edge: typically found under Settings, then Cookies and Site Permissions.

Mobile browsers, including those built into iOS and Android devices, generally offer comparable settings within their own privacy or site settings menus, though the exact navigation will depend on your specific device and operating system version.

9.4 Opting Out of Specific Third-Party Cookies

For cookies set by specific third-party providers, such as analytics services, many providers offer their own opt-out mechanisms or browser extensions that allow you to prevent that specific provider from setting cookies across the websites you visit. Details of these mechanisms are generally available on the relevant third party's own website.

9.5 Do Not Track Signals

Some browsers offer a "Do Not Track" setting that sends a signal to websites requesting that your browsing activity not be tracked. There is not yet a common industry standard for how websites should respond to Do Not Track signals, and our website and Platform do not currently respond differently based on this signal. We would encourage you to use the cookie management tools described above if you wish to control cookies more precisely.

10. Consequences of Disabling Cookies

While you are free to disable or restrict cookies through the methods described above, doing so may affect your experience of our website and the Platform in a number of ways:

Loss of Session Continuity. If strictly necessary cookies are blocked, you may be logged out unexpectedly, or may need to log in again more frequently than would otherwise be the case.

Loss of Saved Preferences. Functionality cookies help remember your preferences, such as display settings within your dashboard. If these cookies are blocked, these preferences may need to be reset each time you visit.

Reduced Ability to Improve the Platform. Performance and analytics cookies help us understand how the Platform is used so that we can identify and prioritise improvements. If these cookies are disabled, our ability to identify usage patterns and issues affecting your experience specifically may be reduced, although this will not affect your ability to use the core features of the Platform.

No Effect on Core Business Functionality. Disabling non-essential cookies will not prevent you from using the core CRM, project management, HR administration, and financial record-keeping features of the Platform, provided that strictly necessary cookies required for login and security remain enabled.

11. Children and Cookies

As explained in our Privacy Policy, the Platform is intended for use by businesses and individuals aged 18 or over, and we do not knowingly direct our website or the Platform at children. Accordingly, our use of cookies is not designed or intended to collect information from children.

12. International Considerations

Because cookies may involve the transfer of information to third-party service providers, some of whom may be located outside of the United Kingdom, our use of cookies is subject to the same international data transfer safeguards described in our Privacy Policy, which are designed to ensure that any personal data collected through cookies continues to receive an appropriate level of protection wherever it is processed.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies and similar technologies we use, changes to applicable law, or changes to our website or the Platform. Where we make a material change, we will take reasonable steps to notify you, such as by updating the effective date at the top of this page, and, where appropriate, by requesting your renewed consent through our cookie banner. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

14. Relationship to Our Other Policies

This Cookie Policy should be read together with our Privacy Policy, which explains in more detail how we collect, use, store, and protect personal data more broadly, including personal data that may be collected through the cookies described in this policy. It should also be read alongside our Terms and Conditions, which govern your overall use of the Platform. In the event of any inconsistency between this Cookie Policy and our Privacy Policy specifically in relation to the use of cookies, this Cookie Policy shall apply to the extent of that inconsistency.

15. How Long Cookies Remain on Your Device

The length of time a cookie remains on your device depends on its type and purpose, as described in Section 2.

Session Cookies. These are automatically deleted when you close your browser, and are used primarily to maintain your logged-in session and other temporary functionality while you are actively using our website or the Platform.

Persistent Cookies. These remain on your device for a defined period, which varies depending on the specific cookie and its purpose. For example, a cookie used to remember your cookie consent preferences may be set to last for up to twelve months, after which you would be asked to confirm your preferences again, while a cookie used to keep you logged into the Platform between visits, where you have chosen a "remember me" style option, may be set for a shorter or longer period depending on the security considerations relevant to that functionality.

Third-Party Cookie Durations. Where cookies are set by third-party providers, such as Stripe or an analytics provider, the duration of those cookies is determined by the relevant third party in accordance with their own practices, and may differ from the durations of our own first-party cookies. We would encourage you to review the relevant third party's own cookie policy for specific information about how long their cookies persist.

In all cases, regardless of the default duration of a cookie, you remain able to delete cookies manually at any time through your browser settings, as described in Section 9.3.

16. Contact Us

If you have any questions about this Cookie Policy, or about our use of cookies and similar technologies more generally, please contact us at:

Email: ceciliasoren9@gmail.com or support@brixoza.co.uk

Address: 175 St. Andrews Avenue, Havering, RM12 5ED, United Kingdom

We aim to respond to queries about this Cookie Policy as promptly as we reasonably can.

17. Summary Table

For ease of reference, the table below summarises the main categories of cookies described in this policy.

18. Acknowledgement

By continuing to use our website or the Platform, and, where applicable, by providing consent through our cookie banner, you acknowledge that you have read and understood this Cookie Policy and the choices available to you in relation to the cookies and similar technologies described within it.