Refund Policy
Last updated: 4 September 2026
This Refund Policy explains how refunds work for one-off, lifetime-access package purchases on the Brixoza platform, available at https://brixoza.co.uk (the "Service"), provided by Brixoza ("Brixoza", "we", "us", "our"). This Policy forms part of, and should be read alongside, our Terms and Conditions. By purchasing a package on Brixoza, you agree to this Policy.
1. Our 14-Day Money-Back Guarantee
Brixoza offers a 14-day money-back guarantee on eligible purchases. If you purchase a paid package and decide, within 14 days of your purchase, that Brixoza is not right for your business, you may request a full refund of that payment, subject to the eligibility criteria set out in this Policy.
The 14-day period begins on the date your package access is first activated — that is, the date your payment is successfully processed — and runs for 14 consecutive calendar days from that date. Refund requests must be submitted within this window to qualify under the money-back guarantee.
2. What the Guarantee Covers
The 14-day money-back guarantee applies to your first package purchase when you initially sign up for a new Brixoza account. It is intended to give new customers the confidence to try the Service without committing to a purchase they are unsure about.
2.1 Eligible Purchases
- A customer's first package purchase on a new Brixoza account, made within the last 14 days;
- Payments made by card or by Bacs Direct Debit through Stripe, where the payment has been successfully collected;
- Any package offered by Brixoza, provided the request is made within the eligibility window.
2.2 What Happens After Approval
Where a refund request is approved under this guarantee, we will refund the full amount of the eligible payment and revoke the lifetime access granted by that payment. You will lose access to the Service from the point your access is revoked, unless we agree otherwise.
3. What the Guarantee Does Not Cover
To keep this guarantee fair and sustainable, certain situations fall outside its scope. The following are generally not eligible for a refund under the 14-day money-back guarantee:
- Requests made more than 14 days after your package purchase;
- Additional or upgraded package purchases made after the 14-day window for your original purchase has passed;
- Repeat sign-ups or new accounts created by a customer, business, or individual who has already received a refund under this guarantee;
- Add-on services or third-party fees that are not part of the core package payment;
- Accounts suspended or terminated for breach of our Terms and Conditions, including misuse of the Service;
- Dissatisfaction arising from a customer's own data entry errors, misunderstanding of package features, or changes to business requirements after the eligibility window has closed.
Requests falling outside the scope of the guarantee may still be considered by Brixoza at its discretion on a case-by-case basis, but approval is not guaranteed.
4. How to Request a Refund
To request a refund under the 14-day money-back guarantee, please contact us using the details at the end of this Policy within the eligibility window. When making your request, please include:
- The email address or account details associated with your Brixoza account;
- The date of your payment;
- A brief explanation of why you are requesting a refund, which helps us improve the Service.
We may ask for further information to verify your identity and confirm your eligibility before processing a refund. We aim to acknowledge refund requests promptly and to reach a decision without unnecessary delay.
5. How Refunds Are Processed
All Brixoza payments are processed securely through Stripe, and approved refunds are issued back to the original payment method used for the eligible transaction, whether that was a card payment or a Bacs Direct Debit collection, through Stripe's refund process.
Once a refund is approved and issued, it may take a number of business days for the funds to appear back in your account, depending on your bank or card provider's own processing times. Bacs Direct Debit refunds in particular may take slightly longer to clear than card refunds, due to the nature of bank transfer processing. Brixoza does not hold customer funds directly; refunds are issued via Stripe back to the original payment source.
6. Closing Your Account Without Requesting a Refund
Because each package is a one-off purchase that grants lifetime access, there is no subscription to cancel and nothing will renew or be charged again. If you no longer wish to use the Service, you are free to close your account at any time, whether or not you are within the 14-day money-back guarantee window. Closing your account outside the eligibility window does not entitle you to a refund of your original payment unless a refund has separately been approved under this Policy. Further detail on closing your account is set out in our Terms and Conditions.
7. Failed, Disputed, or Duplicate Payments
If you believe you have been charged in error — for example, due to a duplicate payment, an incorrect amount, or any other payment you believe was taken in error — please contact us as soon as possible so we can investigate. Where we confirm that a payment was taken in error, we will correct this and issue an appropriate refund, regardless of whether the 14-day money-back guarantee window has passed, since these situations are treated separately from discretionary refund requests.
8. Chargebacks
We encourage customers to contact us directly with any billing concerns before initiating a chargeback with their bank or card provider, as this allows us to resolve most issues more quickly. Initiating a chargeback without first contacting us may result in a temporary suspension of your account while the matter is investigated, and, where a chargeback is found to be unwarranted, we reserve the right to recover the disputed amount and any associated fees.
9. Changes to This Policy
We may update this Refund Policy from time to time, for example to reflect changes in our packages or applicable law. Any changes will apply to payments made after the updated Policy takes effect; refund requests relating to payments made before an update will generally be assessed under the version of this Policy in force at the time of that payment, unless we state otherwise. We encourage you to review this Policy periodically.
10. Your Statutory Rights
This Refund Policy is offered in addition to, and does not affect, any statutory rights you may have as a consumer or business under applicable law, including any rights relating to distance selling or the supply of digital services. Nothing in this Policy is intended to limit those rights.
11. Contact Us
If you have any questions about this Refund Policy, or you would like to request a refund, please get in touch using the details below.
12. Refunds for Package Upgrades and Downgrades
If you upgrade to a higher-tier package during your initial 14-day eligibility window, the money-back guarantee continues to apply to your original qualifying payment, calculated from the date of your very first package purchase, not from the date of any subsequent upgrade. Downgrading does not itself trigger a refund of any amount already paid; you will retain lifetime access to the tools included in your original package unless you are separately eligible for a refund under this Policy.
13. No Ongoing Charges
Outside of the 14-day money-back guarantee, Brixoza does not provide refunds once a package has been purchased. Because each package is a one-off payment for lifetime access, there are no billing periods, renewals, or further charges — once your payment is made, your access to the tools included in that package does not expire.
14. Refunds Following Account Suspension
If your account is suspended or terminated due to a breach of our Terms and Conditions, including misuse of the Service, non-payment, or unlawful use of the Platform, you will not be entitled to a refund of any fees already paid, including any amount that might otherwise have fallen within the 14-day money-back guarantee window, except where required by applicable law.
15. How We Handle Your Information During a Refund Request
When you request a refund, we will use the account, billing, and payment information necessary to verify your eligibility and process the request, in line with our Privacy Policy. This may include confirming details with Stripe as our payment processor in order to locate and process the relevant transaction.